When your WPS Office installation file stops responding after you click on it, it can be a real pain. You really want to install the powerful and flexible WPS Office software, but at the first attempt, you get stuck at one main steps. It is actually very common as opposed to you might think and it won’t really be a sign of a serious virus or problem with your computer or WPS itself. Most of the time, it is just a general glitch with your browser settings, networking, or any security program. Before you give up on your download there are several simple and easy solutions you can try that should get the installation file onto your computer.
Check Your Internet Connection Stability
First and fundamental is to assess your connection to the internet. Unreliable or slow network is the main reason you might not be able to initiate the download from the WPS官网. You first have to run a speed test via any reliable website. If your internet is down, you might want to try resetting your router by unplugging it for 30 seconds and then plugging it back in. If you are using Wi-Fi (and potentially due to poor signal), this may also be causing problems. You could also try moving closer to your router or directly connecting your computer to the router via an Ethernet cable. A simple reboot will often resolve the underlying network conflicts.
Disable Your Browser Extensions and Add-ons
Sometimes useful browser extensions can interfere with the normal functioning of websites, including how they download their content. For example, anti-ad-blocker, privacy badger or even some security add-ons might accidentally keep the downloading link for the WPS official website from working properly. You can try doing this by opening your browser in “Incognito” or “Private Browsing” mode (usually all extensions are disabled, but sometimes you’ll see some that don’t work this way). If it starts to download correctly on that web page while in these modes, you know that the “Extension Lib” extension is the problem. Then you just have to go back to your normal browser window and turn off each extension one by one and test the download once again.
Clear Your Browser Cache and Cookies
Your browser caches temporary data to speed up website loads. Sometimes this temporary information is corrupted and can cause unexpected behavior on sites you frequently visit, like the WPS official website. To clear these stored data your browser will have to return the original copies of all the files in the website, which should resolve your download problems. Go to your browser’s settings and find the privacy/history section and choose to clean up your browsing data. Make sure you check “Cached images and files” and “Cookies and other site data”. Restart your browser and try again to download the website
Temporarily Pause Your Antivirus and Firewall
Security software can do a lot to protect your computer. However, sometimes your security software takes it too far and blocks legitimate software downloads. Maybe your antivirus or Windows Firewall are automatically treating the download from the WPS Office official website as a threat and blocking it from starting. To test this out, you could temporarily uninstall your antivirus software. Similarly you could temporarily uninstall Windows Defender Firewall. Note though: Don’t try this for any reason other than diagnosing. If the download starts when you disable your security software, simply re-enable it immediately and then add an exception for the WPS Office installer so future downloads proceed as intended.
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Try a Different Web Browser
If the solutions in your current browser has not worked, there may be a simple solution to this problem: different browsers have different rendering and download engines. What doesn’t work in one browser, doesn’t work in another. So if you’re using Chrome, try using Microsoft Edge, Firefox or Safari. Go to the WPS website’s official page using the other browser and try to download the installer. This is a very simple reset and probably could solve any customization or hidden bugs present in your primary browser. If it works in a different browser, that means that the original application needs to be reset or reinstalled thoroughly.
Use a Different Network or VPN
In some cases the problem is not with your computer, but with your Internet Service Provider (ISP) or the network. Some networks are restricted (such as offices, schools, public places etc. ) that prohibit file downloads to such sites. You can try connecting to a different network (e. g. a mobile hotspot) and see if it starts downloading. If this is a concern, however, try using a reputable virtual private network (VPN). VPNs enable a way around network-level blocks by directing your connection through a different server. This will likely get you access to the download link without any issues.
Conclusion
In most cases, a problem with a download that will not open when you download it from the official WPS website is a relatively easy problem to fix. So by making a plan to go through these simple fixes from changes to your internet connection and browser extensions to changing your network you should be able to fairly reliably find and resolve the problem pretty easily. The important part is to start from the easiest and simplest fixes first and work your way up to more complicated solutions later. Don’t let this small bug stop you from enjoying the full potential of WPS Office. With a little patience and these troubleshooting tips you’ll be fine in no time.
